Simon AI and Human Assistance
Learn what Simon can and cannot do, how to protect your information, and how to contact Cover AI for human assistance.
Questions About Simon
1. Who is Simon?
Simon is Cover AI, LLC’s automated AI assistant for general insurance information and website navigation. He is not a licensed insurance producer, public adjuster, or attorney.
2. What can Simon help with?
Simon can explain common insurance terms and help you find website information and contact details for human assistance. He does not review your individual policy or determine what coverage you need.
3. Can Simon recommend a policy or compare insurance quotes?
No. Simon does not recommend a specific policy as suitable for you, generate quotes, compare live carrier prices, or confirm discounts. Ask a licensed producer about available options. Quotes and eligibility must be confirmed through an authorized provider.
4. Can Simon issue or change my insurance?
No. Simon cannot bind, confirm, renew, change, or cancel coverage, issue certificates of insurance, submit regulatory filings, or set up payments. Use the process designated by your insurer or authorized provider.
5. Can I report a claim or check claim status through Simon?
No. Contact your insurer directly to report a loss, obtain claim instructions, or check claim status. A message to Simon does not notify your insurer, preserve a deadline, or create public adjuster representation.
6. Are Simon’s answers always accurate?
No. AI responses may be inaccurate, incomplete, or outdated. Confirm important information with your insurer or an appropriately licensed professional. Do not assume that a person has reviewed each response.
7. What information should I avoid sharing?
Do not enter Social Security numbers, payment details, medical information, policy documents, claim files, passwords, or identification documents in the chat. Review our Privacy Policy before sharing personal information.
8. How can I contact a person at Cover AI?
Call (312) 395-0872 or email [email protected]. You can also use our Contact page. Availability and response times vary; this is not an emergency service.